Web Design Agency

Website Maintenance Services

eBucket a top website maintenance services company, helping businesses across the globe improve the performance and security of their websites. Whether you’re looking for a monthly, hourly, or after-hours website maintenance plan, eBucket provides the experience and expertise your company demands.

Web Maintenance Services Built for Your Business

With every online search, 50 percent of users discover a new company, product, or service. They visit your website, explore your products, browse your services, and get a first impression of your business. That first impression can make or break your company’s next sale.

For businesses today, this fact makes website maintenance a top priority.

As your partner, eBucket provides your company with a custom and comprehensive website maintenance plan that helps your business deliver a fast, secure, and seamless online experience. Plus, as a full-service digital marketing agency, we offer turnkey solutions for maximizing your site’s performance.

Learn how our award-winning team of developers, designers, and digital marketers can maintain and improve your website by browsing our web maintenance service plans and prices below. Or, contact us online to tell us about your business.

We get it — sometimes you want to speak straight to the source. To speak with an maintenance specialist, feel free to give us a call at

Or give us a call at:

082 999 9999

Process Overview

01.

Free 30min Consultation

02.

Quotation and Project Plan

03.

Devolopment Process Begins

OUR WEB MAINTENANCE PLANS

Plan 1

Security Patch & CMS Plan

• 1 Website Update per Month
• Design or Development Hours  @ R250 per hour
• Quarterly CMS Security patches
• Annual CMS Version Upgrades
• Monthly Security Scan
• Urgent CMS support/restore if website is hacked
• Monthly full-site backup and storage at 3rd party location (for easy restore)
• Online customer support system
• Turnaround Time – Clients on maintenance plans receive priority issue ticketing
• WordPress CMS quarterly upgrades/security patches
• WooCommerce Support

Monthly Investment

R499pm

Billed Monthly

Plan 2

Full Web Maintenance Plan

• 3 Website Update per Month
• Design or Development Hours  @ R200 per hour
• Up to 2 hours of design or development time included per month
• Quarterly CMS Security patches
• Annual CMS Version Upgrades
• Weekly Security Scan
• Urgent CMS support/restore if website is hacked
• Monthly full-site backup and storage at 3rd party location (for easy restore)
• Online customer support system
• Turnaround Time – Clients on maintenance plans receive priority issue ticketing
• WordPress CMS quarterly upgrades/security patches
• WooCommerce Support

Monthly Investment

R999pm

Billed Monthly

Plan 3

Full Web Maintenance Plan

• 5 Website Update per Month
• Design or Development Hours  @ R150 per hour
• Up to 4 hours of design or development time included per month
• Quarterly CMS Security patches
• Annual CMS Version Upgrades
• Daily Security Scan
• Urgent CMS support/restore if website is hacked
• Monthly full-site backup and storage at 3rd party location (for easy restore)
• Online customer support system
• Turnaround Time – Clients on maintenance plans receive priority issue ticketing
• WordPress CMS quarterly upgrades/security patches
• WooCommerce Support

Monthly Investment

R1499pm

Billed Monthly

Hourly website maintenance packages

 

If your company doesn’t need the routine maintenance of a monthly package, we also offer web maintenance services on an hourly basis. These plans include the same deliverables as our monthly package, but you’re charged an hourly rate.

Browse our hourly website maintenance plans and prices:

Design & Support

• Billed in 60-min. increments
• Minimum Service Request – 1 Hour
• Online Customer Support System

Rate

R250 per hour

Once Off

Internet Marketing

• Billed in 60-min. increments
• Minimum Service Request – 1 Hour
• Online Customer Support System

Rate

R500 per hour

Once Off

Development

• Billed in 60-min. increments
• Minimum Service Request – 1 Hour
• Online Customer Support System

Rate

R500 per hour

Once Off

*All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.

What do website maintenance services include?

Whether you’re partnering with eBucket for blog posts, product descriptions, online guides, or long-form content, we customize your strategy and deliverables to your business — it’s how we’ve driven more than R3.5 million in revenue for our clients.

As a part of our website maintenance services, your company receives access to the following:

 

REGULAR UPDATES

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.

For a quick summary, here are some examples of updates included in our packages*:

Text: Additions or deletions.
Photos: Additions, deletions, and basic retouching.
Pages: Additions or deletions using existing page design.
Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
File downloads: Additions or deletions of PDFs and other documents.
Videos: Insertion or deletion of a pre-edited video.
Links: Additions or deletions.
Color and background images: Changes or replacements.
If you have questions about regular updates, feel free to contact us online for more information.

*This is an example of services included in the website maintenance plans and is not a complete list.

TECH SUPPORT

As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.

In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

WORDPRESS MAINTENANCE

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our team takes care of WordPress upgrades and security patches for your company.

Keep in mind that only our “Progressive” and “Enterprise & Ecommerce” website maintenance packages include WordPress maintenance. If you select “Up & Coming,” you will not have access to these critical quarterly upgrades.

PROMISED TURNAROUND TIME

We recognize the essential role of your website, which is why our website maintenance services include promised turnaround times. Our turnaround times vary by your package, like monthly or hourly, and your plan, like “Progressive” or “Up & Coming.”

Our website maintenance services include promised turnaround times
As an example, “Progressive” plans include a max turnaround time of three business days. In comparison, “Up & Coming” plans have a turnaround time of five business days. Meanwhile, our hourly support plans include a full one-month refund if our partner can’t resolve the issue in 24 hours.

What regular updates do website maintenance services include?

When it comes to website maintenance services, companies often ask one question, “What do regular updates mean?” It’s an excellent question and can vary by website maintenance companies, which is why it’s important to ask.

Examples of typical website updates (included with our site maintenance packages) include:

 

OVERALL SITE IMPROVEMENTS

The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.

PRODUCT OR SERVICE UPDATES

As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.

With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.

Regular updates provide shoppers with the latest product and service information
Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.

ONLINE SPECIALS

If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.

When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.

INTERACTIVITY MAINTENANCE

With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.

Outdated interactive features cause shoppers to leave your site, which stops you from earning additional clients and revenue
Issues with your website’s interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.

Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.

Keeping all your website’s features operational help you market your products and services successfully.

What don’t website maintenance services include?

If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.

For reference, here are a few examples* of what you won’t find with website maintenance services:

*This is an example of services not included in our website maintenance plans and is not a complete list.

NAVIGATION REDESIGN

If you’re looking to do more than add or remove a page from your navigation, then you need to look into web redesign services. With our redesign services, your company can receive a brand-new navigation bar that offers a fast and seamless user experience, which can result in happier visitors.

MEDIA CREATION

As a full-service digital marketing agency, our team can film videos, shoot photos, and more for your business. This service, however, does not come with our website maintenance services because it focuses on creating, rather than maintaining.

 

MEDIA EDITS

Our website maintenance services come with basic image retouching. If your company requires more extensive retouching or manipulation, whether for images, video, or audio, then you will need to pay an additional fee for those services.

 

SEO

With search engine optimization (SEO), you can improve the visibility of your website in search results, which can lead to more valuable traffic not only finding and visiting your site but also doing business with your company. It requires a separate strategy and dedicated team, however.

SEO can drive more valuable traffic to your site, which can lead to valuable sales
If your business wants to improve your website with any of the above features, we can help. Talk to your dedicated project manager or strategist about what you’re looking to change, and they can provide you with a custom quote.

CONTENT WRITING

As a part of your site maintenance, our developers can remove or add content supplied by your team. We cannot, however, develop, write, and publish new content for your website. If you’d like to take advantage of our website copywriting services, we feature a talented team of experienced writers.

 

NEW SITE FUNCTIONALITY

While our website maintenance plans ensure the functionality of your website, they do not include the development or implementation of new site functionality features. Our web design and redesign services, however, can help your business move forward with a site functionality project.

 

SITE REDESIGNS

No matter what you’re looking to redesign, from your entire website to a section of your website, your business will need to invest in redesign services. It’s incredibly uncommon for website maintenance services to include redesigns due to the time and resources required by the process.

 

INTERACTIVE FEATURES

You can add a variety of interactive or animated features to your website, from calculators to surveys. Implementing these features, however, require a substantial amount of development time, which is why interactive features need a separate investment.

 

Let’s Start your Project

5 + 12 =

— Testimonials

Recent Client Google Reviews

  • Great service, cares about customer and delivers more than expected. Will always use Ebucket and very professional

    Imran Abdullah Avatar Imran Abdullah
    17 November 2023

    exceptional service

    Imraan Osman Avatar Imraan Osman
    27 October 2023

    The only company that caters for small printing jobs and I was surprised at the excellent quality of the printing. Most certainly doing all my business from now on... read more

    Yolandi Meyer Avatar Yolandi Meyer
    27 October 2023
  • Great prices, fast turnaround time and very helpful with the final design. Final product was as expected. I will be a recurring client.

    Chantél Stevenson Avatar Chantél Stevenson
    5 October 2023

    Great quality and Outstanding service, will be using them in the future

    Wonder Lounge Avatar Wonder Lounge
    15 September 2023

    I recently had 5000 glossy flyers printed for my business with eBucket. They were extremely professional and efficient. The end product looks amazing and at the cost I would recommend... read more

    Jakes Du Plessis Avatar Jakes Du Plessis
    2 May 2023
  • Excellent service always. Highly recommend their services.

    Nades Autohaus Avatar Nades Autohaus
    2 April 2023

    we’ve had the pleasure of working with Ebucket more than once. They are quick to respond, very patient, they follow up on deliveries and they always deliver quality.

    MM Cargo Services CC Avatar MM Cargo Services CC
    2 April 2023

    I've had many web developers but nobody understood the assignment like Asief did! He brought my vision and theme to life and I am extremely happy with the outcome. ... read more

    Sumaiyya Karim Avatar Sumaiyya Karim
    2 April 2023
  • The ebucket team offer and amazing service. I have been a client of theirs for 10 years. They always attend to their clients needs, big or small and the turn... read more

    Loving Child Montessori Avatar Loving Child Montessori
    2 April 2023

    Always happy with this service and quality.

    Helene Cilliers Avatar Helene Cilliers
    2 April 2023

    Great communication & Great time mangement. I got what I wanted in time. I would highly recommend to anyone.

    Mpho Michelle Masoebe Avatar Mpho Michelle Masoebe
    2 April 2023
  • Excellent service and quality. Asief is professional and timeous. We love working with him on our projects.

    Amy Bharoochi Avatar Amy Bharoochi
    2 April 2022

    We have worked previously with other developers, but this one beats all of them! They have been the most experienced and most diligent. They taught us how to create and... read more

    Kimberley Berry Avatar Kimberley Berry
    2 April 2022

    Absolutely the best service. Always professional, prompt and honest advice. The level and quality of work is unrivaled with competitive and fair pricing. Ebucket does all our company’s work from... read more

    Sarfaraaz Kahn Avatar Sarfaraaz Kahn
    2 April 2022
  • Excellent customer service. Always a pleasure to work with them and value for money !

    Naadhira G Avatar Naadhira G
    2 April 2022

    I'm honestly pleased with the service that I received from you guys. My business cards are of substantial quality. eBucket was even kind enough to add more business cards than... read more

    Kagiso Mokgagane Avatar Kagiso Mokgagane
    2 April 2022

    Alway do my flyer and card printing here, prices and speedy service is unmatched, keep up the good work guys

    Reza Abdoola Avatar Reza Abdoola
    2 April 2022
  • Service excellence and end Product is outstanding!

    Devlin Pillay Avatar Devlin Pillay
    2 April 2021

    I contacted eBucket to register a business and have stationery and logos done. I don't think I have ever dealt with a company that is as Awesome as these guys.... read more

    Shihaam Williams Avatar Shihaam Williams
    2 April 2021

    Got my delivery! My heart was filled with warmth when I saw the final product! Myself and my business will be sure to make use of your service in the... read more

    N Avatar N
    2 April 2021
  • eBucket goes above and beyond expectation. Their service is personal and proffesional and it is pleasant dealing with Asief. Thank you. I am glad that you maintain our website. Bravo... read more

    Forest Friends Avatar Forest Friends
    2 April 2021

    Awesome service from Ebucket as always. I especially appreciated the offerto assess and improve my webiste which was completed really efficiently. Already had return customers complementing me on... read more

    The Waxpot Avatar The Waxpot
    2 April 2021

    Professional service and excellent work ethic. My company website and hosting service is first class. I get great reviews from my local and international clients when they visit my website.

    Selvan Reddy Avatar Selvan Reddy
    2 April 2021
  • Very reliable supplier of high quality products great turnaround time and awesome communication. I would highly recommend eBucket.

    Rudolph Van Rooyen Avatar Rudolph Van Rooyen
    2 April 2021

    One Stop shop, from the top quality work to the customer centricity, these guys got it! Give them a go, you won’t regret it!

    Marlon Naidoo Avatar Marlon Naidoo
    2 April 2021

    Igniting Cellular has been dealing with Asief for the last 16 years his conduct and service is excellent always ready to assist us and always reliable pleasant and efficient. We... read more

    Igniting Cellular Avatar Igniting Cellular
    2 April 2021
  • I’ve done a few designs for both business cards and banners through Asief. He’s also assisted me with a couple of websites. His work is professional and his prices are... read more

    Shaahid Gani Avatar Shaahid Gani
    2 April 2021

    Thank you to eBucket for the one stop solution for my Business including our Customised Website, Marketing, Printing and Packaging. Efficiency at its best! Well done.

    zakkiyyah obaray Avatar zakkiyyah obaray
    2 April 2021

    Excellent and effective and efficient service

    Kuben Reddy Avatar Kuben Reddy
    2 April 2021